pola spaceman Account & Payment FAQ

Users accessing pola spaceman from Jakarta, Surabaya, Bandung, and other supported regions regularly ask about account setup, payment methods, and how different games work. Questions range from password recovery and transaction issues to understanding KYC requirements and withdrawal processes. This FAQ page answers the most common questions users ask when getting started or troubleshooting account access.

This page covers account registration, payment deposits and withdrawals, differences between game types, loyalty programmes, and what to do if you experience account or transaction issues. For questions not listed here, or for urgent issues that need immediate attention, you can open a support ticket through your account dashboard or contact our support team directly. If your question relates to specific terms, jurisdictional availability, or legal matters, refer to our terms of service and legal notice pages.

To use this FAQ: read the topic overview below, then scroll to the section that matches your question. Each answer includes concrete steps or named payment methods. If you need help beyond what's listed here, support staff can assist you via live chat or email within the timeframe outlined in our support SLA.

Account and registration

On the login page, click the "Forgot password?" link. Enter the email address or phone number registered to your pola spaceman account. You will receive a password reset link via email or SMS within five minutes. Click the link and follow the steps to create a new password. Your new password must be at least 12 characters and include uppercase letters, numbers, and symbols. Once saved, you can log in immediately with your new password. If you do not receive the reset email, check your spam folder or wait ten minutes before requesting another reset link. If you continue to have issues, contact support through the help section in your account.

If you notice unfamiliar login activity or believe someone else has accessed your account, change your password immediately using the password reset process above. Then enable two-factor authentication in your account settings. For two-factor authentication, you will receive a code via SMS each time you log in from an unrecognized device. After enabling two-factor authentication, log out from all other devices via the "Active sessions" page in your account settings. If you believe unauthorized transactions have occurred, contact support immediately with details of the suspicious activity. Support can review your account history and help secure it within 24 hours.

KYC (Know Your Customer) verification requires a valid government-issued ID and a recent photograph. Accepted IDs include a national identity card (KTP), passport, or driver's license. The ID must be current and not expired. Submit a clear digital copy that shows your full name, date of birth, ID number, and the expiry date. You must also submit a recent colour photograph of your face, taken within the last three months, with a clear view of your features and no partial obstruction. Your ID and photo must match the name and date of birth in your pola spaceman account. Verification is processed within 24 to 48 hours. You will receive an email confirming approval or requesting additional documents.

Payments and transactions

pola spaceman supports deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. The minimum deposit is our welcome offer and the maximum is our welcome offer per transaction. mobile banking and local payment typically process deposits within two minutes. online payment and e-wallet deposits complete within five to ten minutes. Bank transfers may take up to two hours during business hours, or up to one business day outside banking hours. mobile banking deposits complete within ten minutes. Each payment method has the same minimum and maximum limits, and you can make multiple deposits per day. Your account must be fully verified before making a deposit.

If a deposit fails, the money remains in your original payment account (your local payment, online payment, e-wallet, or bank account). First, check your transaction history in your payment app to confirm the money was not deducted. If it was deducted, wait five to ten minutes and refresh your pola spaceman account balance. If the balance has not updated and the money was deducted, contact support with the transaction ID from your payment method. Support will trace the transaction and credit your account within 24 hours if funds were successfully transferred. For withdrawals that do not complete, the funds are returned to your account balance. You can attempt the withdrawal again or contact support for help. Do not attempt the same withdrawal multiple times, as this may delay processing.

Games and betting

Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger. These are hosted by real dealers in professional studios. You see the dealer and game play in real time via video stream. Rules and outcomes are determined by standard casino procedures. You place bets before each round, and the dealer announces the result. Slots, such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, are automated software-based games. You spin reels and outcomes are determined by the game's random number generator. Slots do not have a dealer and play moves faster. Both types have fixed rules and outcomes you cannot influence after placing your bet. Your account balance increases or decreases based on the result of each bet.

The loyalty tier programme rewards active accounts with points based on betting activity. Points are awarded on deposits, bets placed, and games played. You earn points automatically with no enrollment needed. Accumulating points moves you through tiers: Bronze, Silver, Gold, and Platinum. Each tier unlocks higher point-earning rates and special benefits. You can view your current tier and points balance in the "Rewards" section of your account. Points can be redeemed for account credit, cashback offers, or exclusive tournament entries. Tier status is reviewed monthly, and your tier may adjust based on activity in the past 30 days. Higher tiers offer faster point accumulation and greater rewards. The exact point values and redemption rates are shown in the Rewards section.

Support and account care

Log in to your pola spaceman account and navigate to the Help or Support section in the menu. Select "Open a ticket" and choose the category that best matches your issue: Account and registration, Payments and withdrawals, Game play and rules, or Security and account access. Describe your issue in at least 50 characters and attach any relevant screenshots or transaction IDs. Click "Submit" to create your ticket. You will receive a ticket number via email. Support staff will review your ticket within subject to verification during business hours. For account access or security issues, response time is prioritized. You can check ticket status in your account by clicking on the ticket number. Do not open multiple tickets for the same issue, as this delays resolution. If you need faster help, use live chat, available in the Help section during extended hours.
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