pola spaceman Privacy Policy

This page describes what we collect when you use pola spaceman and how we keep that data protected. When you deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer through online payment, e-wallet, mobile banking, or local payment, when you verify your identity, or when you place a bet on Liga 1 or any tournament on pola spaceman, we collect information. Understanding what we do with that information and how we secure it is part of using the platform.

Our data handling reflects the strictness of our account security approach. Two-factor authentication, encrypted storage, and identity verification before deposit clearance are not add-ons—they are the foundation. This policy sets out in plain terms what pola spaceman collects, how long we keep it, who has access, and what rights you have.

What We Collect and Why

We collect your email, phone number, and full name when you register an account on pola spaceman. We ask for your date of birth and a government-issued ID to verify your identity before we process any deposit. This is not optional—Indonesian law and our compliance obligations require identity verification. We keep a copy of your ID and store your address so we can confirm you are in a supported jurisdiction.

When you deposit, we record the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account at mobile banking, local payment, online payment, or e-wallet), the amount, and the date. We do not store your full payment credentials—our payment processors handle that. We log your betting activity, including markets you viewed and wagers placed, so we can settle your account and detect fraud.

We collect your IP address, device type, and browser version each time you log in. We store this data to flag unauthorized access attempts and to ensure you can recover your account if someone else tries to use it. When you contact our support team via email or in-app messaging, we keep a record of that conversation so we can respond to your next inquiry faster.

We use cookies and similar tracking technology to keep you logged in across sessions and to remember your language preference. Our analytics cookies help us understand which pages users visit most—Liga 1 coverage, live-dealer tables, or slot games—so we can improve the experience. These cookies do not track you across other websites.

Your Rights and Our Obligations

You have the right to ask us what personal data we hold about you. You can request a copy of your full account history, your betting records, and any documents we collected during verification. We will provide this within 30 days. You also have the right to correct inaccurate information—if your address in our system is wrong, contact support and we will update it. You may request deletion of your account and associated data, with the exception of records we are legally required to retain for financial or anti-fraud purposes. These records we keep for seven years.

Our servers are hosted in multiple jurisdictions, including countries outside Indonesia. This means your data may be transferred across borders for storage and processing. We apply the same security standards everywhere we store data. Our partners—payment processors, customer support systems, fraud detection tools—all sign agreements to protect your information the same way we do.

If you have a question about how pola spaceman handles your data, or if you believe we have misused your information, contact us at [email protected]. We will respond within five business days. You also have the right to lodge a complaint with the Indonesian Data Protection Authority if you believe we have violated your rights. This policy was last updated in January 2025 and may change. We will notify you of material changes by email.